Exchanges and Returns

Our product exchange policy aims to provide our customers with complete security regarding the products purchased in our store.

All our products come with a warranty against manufacturing defects.

We also accept exchanges for products that are different from what the customer ordered.

If you receive a product from us with a manufacturing defect or one that differs from what you ordered, please follow the steps below to request an exchange:

If 7 business days have passed and the product has any defects or issues, contact us with your CPF, order number, the product to be returned, and a description of the defect.

Once we receive your email, we will forward your request to our quality control department for verification. Authorization from this department is necessary for a potential exchange. After the analysis is completed, we will contact you with the results and whether the exchange is necessary.

The deadline to request an exchange for this reason is 90 days after receiving the product.

Please note that we will not accept exchanges or refunds after this period.

Your complaint will be analyzed within a maximum of 7 business days. If the problem is confirmed, we will contact you by email, and you can choose one of the following alternatives:

• Receive a refund of the amount paid.
• Receive a new product identical to the one ordered.
• Receive a product of similar value.
• Receive a coupon for the value of the product to use on future purchases.

According to the CDC (Consumer Protection Code), the request for cancellation of online purchases must be made within 7 business days of receiving the product.

For credit card refunds, our finance department has a maximum period of 7 business days to process the refund with the credit card operator. The maximum time for the amount to return to your credit card is up to 120 days, depending on the card operator and the closing date of your billing cycle.

If a refund to a bank account is necessary, it will be processed within a maximum of 10 business days after the quality check, and it can only be made to an account with the same CPF used on our website.

Products returned without prior communication, outside of the deadline, with missing or incorrect items, or without the label or invoice, will be sent back to the customer.

The same applies to exchanges rejected after the product analysis by our quality control department. These products will be sent back to the customer via Sedex with payment upon delivery, and the customer will be responsible for the return shipping cost.

Attention: Elegance&Glamour is not responsible for the return shipping costs for refunds, chargebacks, or exchanges for other products. These costs are the responsibility of the customer.